Reducing complexity,
giving space to innovation,
strengthening cooperation
Individual, cooperative, and methodically founded - this is how I provide support to organisations to implement changes in a structured manner.
My Services
My portfolio includes the following process management consulting services:
Identification, definition, and documentation of business processes
The starting point for analysing business processes is their identification, differentiation from each other, and detailed description (activities, roles involved, software used). Based on this information, business processes can be modelled in their current (as-is) state, using appropriate tools and in accordance with the international BPMN 2.0 standard.
Analysis of existing business processes and development of improvement suggestions
Together with the involved stakeholders, process steps are examined for ‘waste’ as well as the possibility of redesigning them, for example through the use of suitable software. As a result, a target (to-be) process model is created, which can also serve as a ‘guideline’ for the implementation of the modified process.
Workshops on process management
Due to the fact that the term ‘process‘ also has a meaning in everyday language, there is often a blending of this with the technical terminology. Workshops on process management can address this issue.
If your organisation already has experience with process management, the workshops will build on this to aim for a higher effectiveness of process orientation within your organisation.
Requirements analysis in digitalisation projects
When changes are made to existing or new digital products, business processes within the organisation also change. A process-oriented approach to digitalisation projects serves as the link between the technical and business perspectives. The goal is to gain a deep understanding of the business processes to select or design the technical product accordingly.
My Target Groups
My services are aimed at anyone who wants to implement change in a structured manner and strengthen collaboration.
Medium-Sized companies
Contact meYour Processes – Lean, Digital and Future-Proof
Your resources are scarce, and competition is fierce. Together, we analyse and optimise your business processes – pragmatically and without expensive large-scale projects. This gives you time for innovation and growth.
‘Ready to take the first step? Contact me for a no-obligation initial consultation!’
Public Service & Administration
Contact meCitizen-Oriented, Digital and Relieving the Burden
Demands are increasing, resources are becoming scarcer. Modern, digital administration is expected, and employees need to be relieved of redundant tasks. Together, we will make your organisation fit for these challenges – with clear processes and smart solutions.
‘Would you like to make your processes leaner and more digital, and free up more capacity for your core tasks? Let’s talk about it!’
Software Providers & IT Service Providers
Contact meYour Software, Your Customers – and the Bridge between Them
You develop tailor-made IT solutions – but sometimes the challenge lies not in the code, but in understanding: What does the customer really need? How do you translate business requirements into technical solutions that satisfy both sides?
This is where I come in: as your additional resource, I work directly with your customers, capture requirements in a process-oriented manner, and model them in such a way that they can be implemented directly by you as an IT service provider – and later used intuitively by the customer. The result: fewer misunderstandings, shorter development cycles and more satisfied customers.
‘Are you looking for an additional resource that connects IT and business on an equal footing? Get in touch with me – I can provide you with flexible, project-specific support.’
Non-Governmental Organisations
Contact meMore Impact, Less Bureaucracy
Your mission is the focus – not administration. Let’s take a look at your processes together, increase transparency and improve communication channels, leaving more room for what really matters. Whether it’s donation management, project management or compliance: clear structures facilitate cooperation with partners and volunteers.
‘More time for your core concerns? Let’s work together to identify where resources are currently lying dormant – with no obligation and a focus on solutions.’
Healthcare & Social Services
Contact meMore Time for People
In the healthcare and social services sector, people are the focus. But inefficient processes rob you of time and energy. I can help you design processes so that you can concentrate on what is essential: providing the best possible care.
‘Do you want more time to care for people? Together, we can look at how your processes support you in this – contact me without obligation.’
Educational Institutions
Contact meEducation Needs Structure – for Higher Quality and Less Bureaucracy
Good education requires committed people and clear structures. Whether it’s administrative processes, new teaching formats, or networking with other educational institutions, we use appropriate methods to design your processes in such a way that resources are conserved and the quality of educational offerings is increased. This creates more space to do what is important to you.
‘Let’s talk about how process management can support you in your core tasks.’
Cultural institutions
Contact meSpace for creativity
Whether you are a museum, independent theatre, cultural association or festival – your work thrives on ideas, commitment and contact with your audience. But complex processes, unclear responsibilities, or administrative hurdles can slow you down. Let us see how structures can support you in project planning, public relations or working with volunteers.
‘Culture needs creativity – and clear structures. I support you in designing processes that give you more time for your projects and your audience.’
Clubs and associations
Contact meRelieve Volunteers, Strengthen Commitment
Clubs and associations thrive on commitment – but coordination and administration often slow things down. Together, we will review how you can simplify processes, make effective use of digital tools, and reduce the burden on volunteers. This will leave you with more energy to focus on your goals.
‘Want to reduce the burden on your volunteers? Let’s examine your processes and find clear, practical solutions. Contact me now for an initial consultation.’
Use Cases
In which cases are my services relevant to you?
Improve existing processes
Would you like to optimise your current business processes, achieving greater efficiency in your workflows, both organisationally and through the appropriate use of information technology? Perhaps you are planning to automate certain process steps and subsequently implement AI?
Let us work together to analyse your current processes, develop target process models and implement them with the appropriate IT support!
Design new processes
Are you experiencing significant changes in your organisation? For example, is the organisational structure changing, with teams and responsibilities being reorganised? Or has the use of new software solutions become necessary, giving you the opportunity to fundamentally rethink your business processes?
Let us work together to design, visualise, discuss and test your new business processes in line with your strategic goals!
Document established processes
Would you like to document your business processes in order to support knowledge transfer when employees change or to create role-based structures in which roles can be staffed flexibly? Or are you striving for higher quality through more transparency and would like to ensure the reuse of work results across team boundaries?
Let us take a detailed look at your current processes together and document them!
Apply knowledge of process management
Should process management in your organisation be something that everyone is involved in, rather than just specialists? Would you like workshops that are tailored to your organisation, imparting knowledge about business process management and supporting you in its practical implementation?
Or are you responsible for business process management in your organisation and would like some expert ‘sparring’ support?
In either case, I am here to help with my services!
Bridging the gap between business and IT
Do you offer software solutions and are looking for an additional resource for communicating with your customers in order to better understand their respective perspectives and offer your software product in a tailor-made way?
Let me work with your customers to record their requirements in a process-oriented manner.
As a result, process models are created that reflect customer requirements and support customers in their subsequent use of the software, as well as being reusable by you from a technical perspective.
Structure digital transformation projects
Would you like to initiate digitisation projects in your organisation, have the target state in mind, but need support with the first steps? For example, to record your requirements for new IT tools in a structured manner or to analyse the initial situation for the project? Or would you like to assess the possible organisational changes resulting from the digitisation project?
Let us work together to plan and structure your projects before they start with a process-oriented view and tailor them to your individual needs!
Your Added Value
Why should you contact me?
Focusing on You
Your individual characteristics and specific challenges are at the centre. I tailor process management approaches (e.g. modelling, analysing, optimising) to your circumstances, thereby optimising the ‘how‘ of your services. This allows you to focus more on your core competencies.
Applicable Results
My method of working is methodically founded and pragmatic when implemented.
I attach great importance to ensuring that the solutions developed are not only well thought out in theory, but also effective in practice. In the end, I am interested in the impact of our collaboration beyond the project completion. Your success is my goal.
Confidence and Transparency
I offer you an open, cooperative and ‘one-stop‘ partnership, which is not afraid to provide critical feedback but always aims for your long-term benefit.
I provide you with my carefully prepared work results in a reliable, up-to-date, and comprehensible manner.
Your additional Resource
Have you long wanted to deal with process management in your organisation, but lacked the time?
Or do you need short-term support for process management, whether before filling a corresponding position or as part of a project?
As an additional resource, I support you in increasing your capacity in process management.
About me
My motivation
Structure and creativity – these are both my driving forces. I am passionate about shaping proven ideas and creating space for new ones, just as I enjoy thinking from a new perspective by changing structures.
My range of services
The world of work is becoming increasingly complex. Multifaceted dependencies make decision-making more difficult, and a ‘business as usual‘ approach is no longer a viable option. Instead, organisations need to be able to respond continuously to changes.
With solid methodological knowledge and broad industry expertise, I support you actively in shaping change and strengthen your process management - in a transparent, trustworthy and practical way. My goal is not a short-term solution, but a result that has a long-term positive impact for you.
My professional experiences
My professional career includes a variety of positions.
After several years in port management, I changed to a regional government authority, later to a municipal association of enterprises. Following an academic employment I worked for a software agency and after that for a digital agency. Most recently I was employed by a non-governmental organisation.
Thanks to my diverse professional stations and the close collaboration with customers from various industries, I was able to gain valuable insights into various organisational structures as well as their working methods and procedures.
Phases of our Collaboration
Do you need support for process management? Let's work together on solutions!
First contact
At an event, by recommendation or in professional social networks – you have become aware of my work and would like to find out more?
Please get in touch with me via email or phone. In a brief, non-binding initial conversation, we will clarify the framework (time, location, involved persons) for a more detailed discussion.
Clarifying initial situation and scoping
In an in-depth conversation, we will analyse your initial situation, identify existing challenges and define the desired target status after our collaboration.
Based on this information, I will prepare a meaningful offer for you.
Assignment and service provision
Does my offer appeal to you? Once you confirm, we can get started.
Through an iterative process, characterised by intensive exchange between you and me and ongoing feedback, I deliver the agreed-upon service.
Conclusion
Once I completed the service, we have a final conversation about the results of the assignment, its impact and the added value you have gained from our collaboration.
‘I am happy to start our collaboration with a small project – this allows us to get to know each other and you to quickly see initial results without making a long-term commitment.‘
Contact me
Please contact me for a first brief, non-binding initial conversation.
